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    Web pages - GBK Graphics

       
    BELOW ARE SUMMARIES OF RECENT DRY CLEANING COMPLAINTS ANALYSED BY DCCAS DRY CLEANING COMPLAINTS ARBITRATION SERVICES.  More information is available on each case by clicking [More] at the end of each Summary.
     
    DRY CLEANING COMPLAINTS ANALYSED UP TO 6th  MAY, 2010
    Summary of Complaints -
    • Irregular light streaking down both sides of both legs in a pair of lady’s fuchsia pink silk trousers, labelled Tengdahl, and care labelled effectively Dry Clean Only (P), but with an incorrect Do Not Tumble Dry instruction, following a recommended first dry cleaning  [More]
    • Enhanced whiteness in a lady’s metal-buttoned white cotton corduroy jacket, labelled Harry Who, care labelled both Cold Machine Washable and Dry Cleanable (P), following a wet cleaning treatment, so that it no longer matches the skirt after the customer also submitted the unwashed matching skirt for comparison – however, the jacket was care labelled both washable and dry cleanable, whereas the skirt was labelled dry clean only and the skirt cannot be washed to be made to match, nor does the customer want this  [More]
    • Apparent very small black marks in various parts of a white silk wedding dress, labelled Brides by Mancini, and care labelled Professionally Dry Clean Only (P), following a recommended dry cleaning treatment and unsuccessful stain removal procedures  [More]

    • Blue discolouration under the arms and low down on both the front and rear of the skirt of a lady’s turquoise silk dress labelled pingpong and care labelled Dry Clean Only, following recommended dry cleaning  [More]

    • Extensive loss of gold glitter from a lady’s chocolate brown silk camisole and jacket (Prism Set), labelled Liz Davenport, and effectively care labelled Dry Clean Only (P), but including an illegal Do Not Tumble Dry instruction, following recommended dry cleaning – the customer brought in the matching uncleaned skirt to show the degree of loss of gold glitter – the whole ensemble was then sent to Liz Davenport in WA where the skirt was ‘test’ dry cleaned by Liz Davenport’s dry cleaner, which was claimed by the WA dry cleaner not to have caused any loss of gold glitter but which the customer disputes and has not accepted and considers that there has been significant loss of glitter in the skirt  [More]

    • Pink discolouration in both underarms and running down the length of the back of a lady’s grey cotton/spandex dress, labelled Farage, and care labelled Cold Hand Wash and Drycleanable (P), following dry cleaning which had been carried out previously without any damage  [More]

    • Failure of the acrylic backing on an unlabelled cream curtain following dry cleaning – the curtains were care labelled Dry Clean Only but had very stringent requirements specified on a standard, detailed S.F.A.A. care label (shown in full in a previous edition of these reports), including a solvent temperature of 18-200C and drying at 550C followed by drying at 35 0 [More]

    • Various press marks clearly caused by their appearance to the incorrect use of an electric hand iron, set too hot and without a press cloth, throughout a Da Vinci UOMO suit jacket but particularly noticeable on the left pocket flap and other areas  [More]

    • Various sized holes on the lower front centre of a lady’s black viscose rayon dress, labelled BCBGMAXAZRIA, and care labelled Dry Clean (sic), following dry cleaning using the Green Earth process  [More]

    • Large blotchy areas of lighter, almost yellowish, discolouration running down the front of a lady’s blue silk dress, labelled Satch, and care labelled Dry Clean Only (P), following an illegal (P) dry cleaning treatment - but using a net bag – the dry cleaner also attempted to remove the discolouration by an illegal and unsuccessful washing treatment  [More]

    • Areas of severe colour loss on the bottom of the left leg near the hem of a pair of men’s brown cotton/elastane trousers, labelled Rodd & Gunn, and care labelled both machine washable and dry cleanable (P), but with a recommendation that dry cleaning be used, following recommended dry cleaning  [More]

    • Black dye run from the black areas into the white areas in a lady’s black and white silk skirt, labelled Manningcartell, and care labelled Dry Clean Only (P), following an illegal (P) dry cleaning treatment  [More]

    • A rectangular-shaped hole surrounded by yellow staining in the middle of the right leg in a pair of men’s light green woollen suit trousers, labelled Helios Homme, and care labelled Dry Clean Only (P), following recommended dry cleaning– the jacket had not been submitted for cleaning but when examined, it also had similar yellow marks  [More]

    • Areas of dark discolouration in the white panels at the top of a lady’s black and white viscose/nylon/spandex/polyester ‘bubble’ dress, labelled S & B – Sass & Bide, care labelled Dry Clean Only (P), following recommended dry cleaning  [More]

    • Shrinkage in a lady’s knitted black rayon/spandex, labelled ella moss, and care labelled Dry Clean Only, following its third dry cleaning treatment, which has been successfully eased out by the dry cleaner to the customer’s satisfaction, but which the customer now considers may recur with future dry cleaning treatments  [More]

    DRY CLEANING COMPLAINTS ANALYSED UP TO 26th  NOVEMBER, 2009
    Summary of Complaints -
    • Areas of discolouration on the rear centre of the lining of a man’s grey cotton/silk jacket, labelled Boss/Hugo Boss, care labelled Dry Clean Only (P) following recommended dry cleaning  [More]
    • Shrinkage due to metallic yarn distortion in a lady’s cotton/INOX/silk top and skirt, labelled Lisa Law, care labelled both Hand Washable and Dry Clean Only (P), following a dry cleaning treatment in hydrocarbon  [More]

    • Glue staining damage to the fabric covering the metal buttons, forming part of the neckline trim, as well as to several other parts of a lady’s red cotton/nylon top, labelled Gitane, and care labelled Professionally Dry Clean Only (P), following two recommended dry cleaning treatments  [More]

    • Loss of metallic coating in a lady’s oatmeal-coloured cotton/linen suit, labelled Tuzzi, and care labelled Washable at 300C/Do Not Dry Clean, following a recommended wet care treatment  [More]

    • Severe change of colour from bright white to cream/off-white in the silk bodice of a wedding dress, labelled Pallas, and care labelled Dry Clean Only (P) (30), following unspecified treatment(s) by the dry cleaner – there was also a dark mark on the front of the dress and the crystal trim had been damaged/removed  [More]

    DRY CLEANING COMPLAINTS ANALYSED UP TO 27th  AUGUST, 2009
    Summary of Complaints -
    • Small hole centre upper front bust area, various surface damage/marks in the satin/sateen type weave, and an overall loss of colour in a lady’s pink acetate/cotton dress, labelled Covers, care labelled Dry Clean Only (P) (30), following the dry cleaning treatment  [More]  
    • Development of fine surface pilling throughout outer shell fabric and residual yellow-brown staining around hem in a white silk wedding dress, labelled Toscano, care labelled Dry Clean Only (P), Do Not Wash, Cool Iron, following a the recommended dry cleaning treatment  [More]  
    • Severe failure of the acrylic coating on five year old unlabelled beige curtains after applying the very restrictive dry cleaning process conditions specified on the attached care labelling, including using a temperature of 120C to comply with a very low solvent temperature requirement of 18-200 [More]
    • Severe shrinkage in various sized cushion covers labelled Steinhoff Australia such that they would no longer fit their inserts, care labelled Professional Dry Cleaning Recommended, following dry cleaning - customer requested that they be tested to determine if they had been incorrectly wet cleaned to cause such shrinkage as a previous dry cleaning had not caused such severe shrinkage in order to assist resolving a current small claims tribunal hearing  [More]
    • Severe fading in an unlabelled floral printed bedspread, labelled Do Not Dry Clean, using an uncleaned cushion cover for visual comparison – the request from the dry cleaner was to determine whether the bedspread had been laundered, or dry cleaned illegally, while in their care to explain the severe colour loss – cushion covers regularly washed at home by customer without any loss of colour  [More]
    • Two vertical splits in the jacket part of a lady’s dusty pink silk Anthea Crawford suit, labelled Dry Clean Only (P), following a dry cleaning treatment that was much more cautious than the unrestricted dry cleaning process specified  [More]
    • Colour loss/fading on the collar and shoulder regions in a man’s dark grey cotton jacket, labelled Country Road/CR Clothing Australia, and care labelled Professional Dry Clean Only (P) (400C/1050F), following dry cleaning  [More]
    • Extensive break out of the elastane component in a lady’s black viscose/elastane Scanlan and Theodore jacket, care labelled Dry Clean Only (P), following correct dry cleaning  [More]
    • Surface melting damage on the right hand side shoulder of a lady’s black cotton/nylon zippered jacket, labelled Veronika Maine and care labelled Dry Cleanable (P), following a short cycle dry cleaning process  [More]
    • Loss of colour/texture in various garment panels and the development of surface ‘pin holes’ under the back collar in a man’s brown leather jacket, labelled Rogues For Men/The Leather Workshop Australia Pty Ltd, and care labelled Dry Clean Only by a Specialist Suede and Leather Cleaner, following recommended leather cleaning
    •   [More]
    • Surface damage in the form of surface trails on the top of the left shoulder in a man’s grey woollen suit jacket, labelled Nino Cerruti, and care labelled Dry Clean Only (A) following recommended dry cleaning  [More]
    • An extensive green mark in the upper part of one of the pleats in a Jack the Ripper table skirt following recommended laundering  [More]
    • Severe failure of the acrylic coating on two year old unlabelled curtain linings following laundering according to the professional wet cleaning requirements specified on the attached care labelling  [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 21st MAY, 2009
    Summary of Complaints -
    • Fading of a floral printed cotton bedspread, labelled Linens’n’Things, care labelled Hand Wash in Cold Water (but not dry cleanable), following dry cleaning treatment, after verbal confirmation received from the retailer/manufacturer via the customer that dry cleaning could be used [More]
    • Loss of gold print from a lady’s gold printed black ramie jacket, labelled Harry Who, care labelled Dry Clean Only (P), following a correct dry cleaning treatment [More]
    • Severe discolouration in the grey edging in the form of a strong red tinge in an unlabelled yellow floral printed grey cotton bathrobe, following commercial laundering at 700C [More]
    • Degradation of the colour and texture due to the development of a white lint-like effect in a man’s black ‘100% silk’ Armani Collezione shirt, labelled Dry Clean Only (P), following correct dry cleaning – the ‘fuzzy spandex’ effect [More]
    • Development of stiffening and brittleness in a lady’s stone coloured PVC/polyurethane coat, labelled Sandra Steiner and care labelled Dry Cleanable (P), following correct dry cleaning [More]
    • Severe disruption of the yarns in the form of yarn slippage at the waist of the skirt part of a diamante and lace trimmed metallic/silk skirted Zanzis wedding dress, labelled Dry Clean Only (P), following cleaning in the Green Earth dry cleaning solvent on the gentle cycle [More]
    • Colour run from the black printed areas into white areas and areas of brown staining which have occurred in a lady’s black trimmed and printed white viscose/cotton dress, labelled Bracewell, and care labelled Dry Cleanable (P), following dry cleaning [More]
    • Colour run from the black printed areas into the white areas in a lady’s white-trimmed black silk Diane von Furstenberg dress, care labelled Dry Clean Only (P), following correct dry cleaning [More]
    • Interface separation on the front of a lady’s black acetate/polyester jacket, labelled Luxe By Brown Sugar, and care labelled Dry Clean Only (P), following correct dry cleaning [More]
    • General stretching and distortion and the development of small holes within its knitted structure in a lady’s red and green printed knitted viscose rayon dress outer shell, labelled Max & Co tricot, and effectively care labelled Dry Clean Only (P), following correct dry cleaning [More]
    • Development of yellow/light brown marks along the hem area of the bottom of the white train of a white wedding dress, labelled Pallas, with no fibre content or care labelling attached, during eighteen months’ storage, following dry cleaning according to the requirements of Dry Cleanable (P) – the dry cleaner has since attempted to use some conservative methods to remove this staining but they have not succeeded [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 21st MAY, 2009 (cont)
    Summary of Complaints -
    • The development of a small hole and adjacent fabric surface damage at the bottom of the right hand rear pocket in a pair of men’s olive-coloured woollen trousers, labelled Flair Menswear and care labelled Dry Cleanable (A), following dry cleaning [More]
    • Colour run from the black printed areas into the white areas in a lady’s black printed white silk dress, labelled VeryVery/dancer aog, and care labelled Dry Cleaning Recommended (P), following dry cleaning [More]
    • Overall darkening of the colour and dark areas on the back of the dress in a lady’s red silk dress, labelled CR Clothing Australia/Country Road, and care labelled Dry Clean Only (P), following dry cleaning according to Dry Clean Only (P) [More]
    • Twisting distortion/puckering in the horizontal sewn pleating design in a lady’s orange polyester/elastane dress, labelled Harry Who, and care labelled Dry Clean Only (P), following correct dry cleaning, and an identical white dress with the same problem, following processing by a different dry cleaner, was also submitted for comparison purposes [More]
     
    DRY CLEANING COMPLAINTS ANALYSED UP TO 27th NOVEMBER, 2008
    Summary of Complaints -
    • Indentation marks and very slight discolouration on the left shoulder and under the left lapel in a lady’s white flax/cotton/nylon zippered jacket, labelled George Gross, care labelled Dry Clean Only (P), apparently following dry cleaning treatment [More]

    • Three tears in the fabric of a lady’s black cotton/nylon/metal dress labelled Wayne Cooper, care labelled Dry Clean Only (P), apparently following dry cleaning treatment [More]

    • Loss of shade in a lady’s orange/brown printed silk/cotton hooded top, labelled Zimmerman and care labelled Dry Cleanable (P), to a brown/mustard colour, following recommended dry cleaning [More]
    • Severe fraying in the left hand side hem in a lady’s blue silk dress, labelled Zimmerman and care labelled Dry Clean Only (P), following a more cautious than recommended dry cleaning treatment [More]
    • Surface marks and small holes in both sleeves in a man’s dark grey pin-striped woollen jacket, labelled Studio Italia and care labelled Dry Cleaning Only (P), following recommended dry cleaning [More]
    • Claimed colour change from blue to pink in an unlabelled pair of lady’s pink silk trousers apparently following dry cleaning [More]
    • Damage to the black plastic trim of a lady’s grey knitted viscose/spandex top, labelled Pik/Carlopik, and care labelled Professional Dry Clean Only (P), following DC which subsequently damaged a whole dry cleaning load consisting of twenty two items [More]
    • Development of a white lint-like effect in a man’s Boss/Hugo Boss suit following correct dry cleaning – the ‘fuzzy spandex’ effect [More]
    • Client cold machine washed a number of Gummerson Fabrics printed bedspreads for the first time without checking the attached care labelling and the bedspreads all faded severely – requested that a new bedspread be formally tested to determine if the Warm Handwash instructions on the care labelling are correct [More]
    • Claimed change of colour in a pair of lady’s brown cotton/elastane denim jeans, labelled Luisa Cerano, and care labelled Dry Cleanable (P) and warm machine washable, following DC and laundering, to a charcoal colour [More]
    • Small brown spots on the front left hand side of a man’s pin-striped black polyester suit jacket, labelled Muller’s, and care labelled Professional Dry Clean Only (P), following DC [More]
    • Claimed shrinkage and loss of fit in a man’s black pin-striped woollen suit jacket, labelled Boss/Hugo Boss and care labelled Dry Clean Only (P), following correct DC – claimed that the suit had been dry cleaned two or three times previously with no problems [More]
    • Loss of much of the three rows of very heavy glass mirror beading from the shoulder straps of a blue silk dress, labelled eileen kirby, care labelled Professional Dry Clean Only (F) and including limitations on mechanical action, following a very cautious Green Earth dry cleaning process in a net bag [More]
    • Claimed change of surface finish from shiny to matte in a lady’s black polyester/viscose rayon/elastane suit, labelled hOWard shOWers, and care labelled Dry Clean Only (P), following re-clean five months later to remove colour run of a black polka dot printed cream lining [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 24th JULY, 2008:
    Summary of Complaints  -
    • Overall whitening and loss of sheen in a lady’s blue silk dress, labelled 'Roula Sarkis', care labelled Dry Clean Only (P) (30), following the second dry cleaning treatment by DC – although the problem was evident over the whole dress, it was particularly visible in the stiffened bodice and the two dress waist ties [More]
    • Loss of fur in two particular areas low down on each side near the hem after only light wear in a 'Luisa Cerano' long haired rabbit fur jacket and general ease of fur removal from the whole jacket [More]
    • Cracking of the black vinyl piping trim on a lady’s black wool/nylon jacket, labelled 'Sandro-Paris/Unique' and care labelled Dry Clean Only (P), following recommended dry cleaning [More]
    • The second case of light brown discolouration on the edges of the bodice lace trim of an 'A R Exclusives, Designers Antulov Raphal' (Perth) cream silk wedding dress labelled Dry Clean Only (P) (40), following recommended DC by a professional cleaner in Perth  [More]
    • Localised and geometrical shaped areas of colour loss in a man’s mink brown napped cotton jacket, labelled 'Sportscraft' and care labelled Dry Clean Only (P), following recommended dry cleaning [More]
    • Localised and geometrical shaped areas of colour loss in a pair of men’s olive woollen Navigator-style trousers, labelled 'Rembrandt' and care labelled Dry Clean Only (P), following recommended dry cleaning [More]
    • Severe bubbling and purple colour run in a lady’s white cotton/nylon/polyurethane jacket, labelled 'Cue', and care labelled Drycleanable (P) and hand washable, following both DC and wet cleaning [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 29th MAY, 2008:
    Summary of Complaints -
    • Severe creasing in the skirt of a two-part cream silk wedding dress, labelled 'Vivienne Westwood', labelled Specialist Dry Clean Only, following treatment by DC – examination under UV revealed that the skirt had been either soaked or laundered in a product containing optical brightening agents (OBAs), in clear contravention of the care labelling [More]
    • Apparent colour loss particularly along the creases of both legs of a pair of men’s dark blue/grey pinstripe polyester/viscose trousers, labelled 'Matrix', following DC – the problem is caused by an unusual optical effect called bronzing which usually occurs in dark dyed fabrics and varies by angle of view – it is usually more visible from the sides [More]
    • Loss of colour on the breast pocket of a man’s soft textured fawn coloured jacket labelled 'You and Me/Uomo', following correct DC, where there had apparently been a food stain – the appearance of the area suggested that it had received rubbing which had damaged the delicate napped surface [More]
    • Areas of bright yellow colour loss in both parts of a lady’s orange acetate/viscose suit, labelled 'Saint Germain', following correct DC – some of the areas were geometric in shape and the effect very unusual and it was not possible to determine a clear cause except that dry cleaning is highly unlikely to have been the primary cause [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 3rd APRIL 2008:
    Summary of Complaints -
    • Various problems, including stitching breakdown, stickiness in the plastic internal bodice strips (designed to keep the bodice in place?) and shrinkage in the silk outer shell fabric, in a lady’s cream silk dress labelled 'rockchic' following correct DC – there was no evidence that the dress was ever wet cleaned [More]
    • Development of small holes in various parts of a man’s black woollen jacket labelled 'Studio Italia' following correct DC, that were clearly caused by insect attack [More]
    • Staining/swale marks along the upper front edge of the bodice of a lady’s white silk wedding dress labelled 'Brides Desire' following DC – the affected area fluoresced under UV conditions indicating that it had been treated with a product containing OBAs at some stage, possibly as a pre-spotting treatment, as there was also residual soiling in this area [More]
    • Brittleness and blistering in the outer shell of a lady’s black synthetic all-weather coat, labelled 'Steven Kole' following correct DC (coat labelled Drycleanable) – the coating on the underside of the outer shell fabric was severely affected by contact with perchlorethylene solvent [More]
    • Severe change of colour in the main outer shell fabric from bright white to cream in a lady’s white floral printed cotton dress labelled 'Bang' after correct DC (garment labelled Drycleanable) – the change of appearance is almost certainly due to loss of optical brightening agent (OBAS) during DC [More]
    • Severe damage in the form of two holes near the hem of a lady’s silk skirt with a multi-coloured floral print, labelled 'Milly of New York', following DC.  One of the holes was rectangular (25 mm x 15 mm) and the other was square (2 mm x 2 mm) and both had been cut out so that a possible previous cause of damage was not apparent – the garment had been collected by the customer and then returned with the complaint [More]
    DRY CLEANING COMPLAINTS ANALYSED UP TO 28th FEBRUARY 2008:
    Summary of Complaints -
    • Small dark blue ink-like spots on the shoulder area of an orange lady’s 'Willow' silk/spandex dress developing following correct DC (WA problem) [More]
    • Extensive areas of apparent colour loss in a pair of olive-green men’s 'Façonnable' cotton trousers following correct DC [More]
    • Development of a yellow tinge in a white lady’s silk 'Matthew Eager' dress following correct DC [More]
    • Holes in the seat area and next to the rear hip pocket in a pair of grey men’s 'Boss/Hugo Boss' woollen trousers following correct DC [More]
    • Claimed stretching of the bodice of a blue lady’s 'Wayne Cooper' silk dress following correct DC (which the customer ‘fixed’ by sewing in a dart) - appears to be a manufacturer’s problem since DC was correct [More]
    • Stretching/bubbling of the fabric on the left chest/shoulder of a black lady’s 'George Gross' triacetate/polyester dress following correct DC [More]
    • Blistering of the fabric and melting damage to the black plastic toggles of a beige and dark grey lady’s 'O’Neil' all-weather style nylon jacket following correct DC (DC Only) [More]
    • Loss of brightness and loss of softness in a white lady’s 'Country Road' cotton knitted dress following correct DC [More]
    • Claimed fading in the grey lady’s 'G2000' wool/polyester jacket following correct DC. Jacket part of a suit but trousers not cleaned. Trousers submitted for visual comparison with jacket but no discernible difference in shade [More]
    • Area of severe pilling on the upper right rear of the right leg of a pair of black 'Boss/Hugo Boss' woollen trousers following correct DC - impossible to determine or even suggest what has caused this damage but highly unlikely to have been caused by DC [More]

    All Forms, Reports and Images are copyright to DCCAS -Dry Cleaning Complaints Arbitration Services, 2010